Contempo Living Inc
15269 Don Julian Road
City of Industry, California 91745
Tel: 888-413-0171
Fax: 626-450-0561
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Customer Service

Contempo Living Inc offers FREE shipping on all orders over $100 within the Continental US.

Shipping costs on all international (Canada / Puerto Rico) orders and orders being shipped outside the Continental US (Alaska / Hawaii) are the sole responsibility of the buyer. In addition, any and all customs and brokerage fees are the sole responsibility of the buyer. Brokerage and customs costs can either be paid to the shipping carrier directly upon delivery or these fees will be added to the total cost of the order after delivery.

For all shipment order for Alaska/Hawaii and Puerto Rico, Please contact us at 626-450-0560 for shipment quote, due to shipping complication, we cannot offer FREE shipping for these locations.

Orders that are placed on the before 1 PM on a business day (Pacific Time Zone) will be processed and shipped the SAME day or the next business day; any orders placed after 1 PM will be considered as next day's orders.

All shipment usually takes about 3-5 business days in transit; For international orders it usually takes around 5-7 business days.

Contempo Living Inc will not be responsible for any shipping costs, brokerage fees, and/or customs charges for orders shipped outside the Continental US.

Ordering

Orders can be made on our website www.contempolivinginc or over the phone at 626-450-0560 or toll free 888-413-0171.

Payment and Pricing

We accept all major credit card; Visa, Mastercard, American Express, Discover, Pay Pal and Google Checkout.  We do also accept personal checks and money orders which are subject to bank approval; which may delay your shipping time and date;  If you prefer to order by phone, you may also contact us with our customer service department @ 626-450-0560.  All payment must be received before the order can be process.

For bulk order, Designer/Builder/Contractor pricing, contact us via email: sales@contempolivinginc.com or via telephone contact 626-450-0560.

Cancellation / Back Orders

All orders that are cancelled prior before shipping will be credit back in full.  Payment for cancellations will be made to the original purchases will be refunded to the original credit card used at the time of purchase.  Cancellation received after shipping, delivery or pick-up are treated as a returns – see Returns & Replacement

We are devoted to shipping you our product(s) as quickly as possible. In rare circumstances; an item may not be available to ship with in our specified time frame. This will therefore result in a backorder. If this occurs, we will do the following:

  • Inform you via email or phone which item(s) are on backorder, and the estimated time when the item(s) will be available to ship. The email and/or phone call will be sent to you with in 1 business day of the order placement.
  • If we do not hear back from you within 10 business days, your order will be canceled with notice confirmation.
  • As per your request, we will then hold the items on backorder until the item(s) are back in stock. If you have multiple items on your order we can ship the items that are available now and hold the order open for the item on backorder depending on your urgency.
  • All backorders can be cancelled prior to shipping at any time. Please simply contact our Customer Service Department as soon as possible if you need to cancel your backorder. You can send an email to sales@contempolivinginc.com or call us at 626-450-0560.

 

Return and Exchange Policy:

Due to the nature of products, we cannot resell any return merchandise which had been installed or used. Therefore, please read carefully about the return and exchange policies below:

  • For all return merchandise, all must obtain an RMA# before upon returning; Returns without notification nor RMA# will not be refunded.
  • For any product being returned is in brand new condition or never been used before, refund will be issued in the form of the original payment method or a company check for the total amount paid excluding shipping & handling cost.
  • For any product being returned indicated the condition of previous installation or usage, store credit will be issued for the total amount paid excluding shipping & handling cost.
  • If the returned merchandise is damaged during transit while returning to us, Contempolivinginc.com will not be responsible and the RMA will not be processed. Buyers should file claim from the shipping carrier on their own behalf.
  • Buyer is responsible for all return shipping cost. Shipping and handling will not be refunded in any case.
  • We do NOT accept return from international buyers.
  • All returns made within 30 days from date of receipt, refund will be made on the product purchase price minus any original shipping charges and subjected to 15% restocking fee.
  • Returns made after 30 days from date of receipt, refund will be made on the product purchase price minus any original shipping charges and subjected to 20% restocking fee.
  • All returns beyond 60 days will NOT be acceptable.
  • Returned items must not have any signs of abuse or intentional damage.
  • We carefully inspect returned items upon receipt before issuing refunds, credits, or exchanges.
  • Merchandise should be carefully packed and insured for the full purchase price and shipped via a traceable means (e.g. UPS or USPS with Delivery Confirmation). If you are not sure about the return shipping choice, you can always contact us for the preferred carrier.
  • Absolutely no walk-in return/replacement service will be accepted unless the item is picked up from the sales location.Buyer is responsible for all return shipping charges.Short-shipments, DOA (Dead On Arrival) and Deviations products must be reported within 5 days from delivered date
  • .All defective products will be replaced within the appropriate warranty period. Refund or store credit will be issued if the replacement is not available and the item is defective.
  • For products sold with "Free Shipping", the actual freight cost to originally ship the product to your ship-to address will be deducted from your refund.